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Free, one-time exchange return policy


If you are not happy with your shoes for any reason we offer a simple, free, one-time exchange per purchase. Just contact us by email through or call us at (866) 284-3165 to arrange for a replacement pair of equal value to be sent right away.

Please note that because each shoe is made custom for you, we will not be able to provide a refund for any purchase.

Not sure about your size or questions about a specific style? We are here to help! Reach out to our customer care team so we can help you select the right size.

In the rare event you feel we sent you a defective product, please contact our customer care team by email and include a photograph so we can get you a replacement as soon as possible.


If you need any assistance or have any questions, please contact our customer care team at:
(888) 702-0209