Shipping & Returns
Return Policy for Dyed Shoes
We offer a free, one-time exchange per dyed shoe purchase for any reason. You are responsible for shipping costs of the return. Please note that because each shoe is made custom for you, we will not be able to provide a refund for any purchase.
Not sure of your size or the style and want to try on a pair? Choose our "Try Before You Buy" option on any dyeable item for an extra $15. This service will allow you try the shoes on, send the shoes back to be dyed and shipped back to you for free.
Return Policy for Non-Dyed Shoes
We offer free returns for white satin shoes that are not dyed or products stocked in a manufactured color. Orders with multiple pairs will incur a 10% restocking fee that will be deducted from the refund.
We guarantee to ship out your order within 2 days of purchase. The Dyeables website will provide you with tracking information via email once the shoes are shipped. Our warehouse is located in Somersworth, NH which is normally 2-4 business days shipping to the lower 48 states.
Dyeables will ship orders for international customers. Please contact our sales team by email or phone to arrange for payment of extra shipping costs.
If you need any assistance or have any questions, please contact our customer care team at:
or [email protected]