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Frequently Asked Questions


Choose your style!

Can all styles on the website can be dyed?

Only white satin styles can dyed. Simply choose the white satin version of a style you love then pick the color. We take care of the rest.

What are the size ranges and widths available on the site?

Typically our women's style's are available in size 5-11 whole and half sizes in medium width. We do offer wide width's up to size 12 on many styles. All sizing and widths are correctly listed for each style.


Are your shoes comfortable?

We do our best to balance comfort and fashion when choosing brands for the website. Our goal is for you to find the most comfortable shoe with the fashion you need for a special occasion. Use the left hand menu in the product search screen to narrow down the results by finding the optimal height, size width and designs.


Dyeable Info



How many dye colors do you offer?

We currently offer 45 standard dye colors that are available for all white satin shoes. Don't see a color you love or want us to match a dress color? Choose our custom match feature and for an extra charge we will mix a color that is just for you!

What does it mean that a shoe is dyeable? Is it permanent?

A dyeable shoe is stocked in a white satin, then dyed a color by hand in our color studio. Our color experts personally dye each shoe before shipping to a customer. The dye is not permanent and can bleed or stain when exposed to moisture.

Why does the color of dyed shoes look different in different kinds of light?

Trust us, the color isn't changing! The reason the color appears to change is because our eyes are affected by ultraviolet light. A pair of shoes can look very different outdoors versus indoors. Let us know if your event is indoors or outdoors, we can match in the correct light.

My color is not perfect, what happened?

We do our best to produce a dyed shoe that matches your desired color. It's a custom process where perfection is subjective. Dyeables is committed to representing colors correctly on our site, but variances in screen resolution and settings present a challenge to perfect matching. While we can't guarantee exact match, we are committed to doing our very best to make you happy.


Sizing

How do I know the size I order will fit?

Since dyed shoes are made to order and cannot be returned, knowing the style will fit is important. Its recommended that you consult our size chart before completing your order. Fit is also about the proper width, so make sure you understand available widths on a style and choose appropriately. All of our styles fit true to size unless noted in the description.

What is your return policy?

Dyed shoes cannot be returned for any reason. Dyed shoes are subject to our damaged shoe policy. Non-dyed shoes can be returned if they are unworn and free of any defects.


Delivery

How long does it take for my order to ship?

All in stock, ready for purchase items ordered before 4pm EST will leave our warehouse the same day. Dyed shoes using our standard 45 colors will leave within 2 business days. Custom color orders are subject to longer processing times.

What shipping options do you offer?

$3.99 ground shipping via USPS is the standard for all orders. Expedited shipping options are available for a surcharge.

Do you ship internationally?

We can ship internationally from our warehouse. Please contact us at [email protected] to discuss shipping costs.